Warranties
Every stove from Limeport Hearth and Stoves comes with a full manufacturers warranty.  Both wood and pellet products typically have a 1 year electrical and mechanical parts coverage, and a longer warranty on firebox components, heat exchangers, etc.  Limeport Hearth and Stoves will honor the full terms of the manufactures warranty.  There is a very low
percentage of warranty claims of the products represented here.  Our Limeport Hearth and Stoves technicians are highly experienced on proper installation requirements and can usually recommend a few simple adjustments.  Most pellet stoves require some fine tuning due to individual site factors.  These factors include fuel quality, installation, maintenance, heat level, etc.  Once your stove has been “set” further adjustments are few and far between.
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In the rare event that a replacement part is needed, Limeport Hearth and Stoves will ship a replacement part immediately.  Any parts sent to the consumer will be charged and reimbursed once the defective part has been received and confirmed defective by the manufacturer.  The purchaser will have 14 days from purchase to replace and return defective parts to Limeport Hearth and Stoves all freight charges prepaid.  Most manufacturers will only recognize warranty claims for 2 weeks after the problem has been diagnosed.  Your prompt return will save you money.  Limeport Hearth and Stoves will not refund the price of any said component defective or not is part is not received within 14 days of purchase – no exceptions.  You may also be eligible for a labor reimbursement.  This fee will be paid to the purchaser of the stove, pending approval from the manufacturer.  Manufactures warranty will not include gasketing, firebrick, issues resulting from abuse, improper installation, over firing or neglect, or improper operation.
Limeport Hearth and Stoves is not a manufacturer of heating products nor can we offer an installation service. We therefore have no control of proper installation or operation of said appliance.  Limeport Hearth and Stoves cannot be held liable for any value over the purchase price of said appliance.
Warranty situations only arise after a proper diagnosis of problem has been established. When calling Limeport Hearth and Stoves about operating issues please provide some valuable basic information including:
  1. model, serial number, date purchased, and invoice number
  2. type of fuel, wood, pellet, etc.
  3. problem with stove
  4. who installed and date of installation.